Privacy Policy
Intron Technology (China) Co., Ltd. ("Intron", “We”, “Us”, or “Our”) is fully aware of the importance of privacy to you and attaches great importance to the protection of your Privacy and Personal Information. This Privacy Policy applies to the websites Intron owns and/or operates. Please read the Privacy Policy carefully and understand each of its terms and conditions before submitting any information to Intron.
The Privacy Policy is very important for you to understand what information Intron collects, why we collect it, how we use it and how we protect it. If you disagree on any terms and conditions of the Privacy Policy, we will be unable to offer ou full access to our service and you will have to stop using our products or service immediately. By using the service or products of Intron, you are deemed to agree to be bound by the terms and conditions hereof. The Privacy Policy describes how your Personal Information is processed, but may not cover all possible situations where we process it. The Intron website may contain links that lead to other websites. We shall not be held liable for the privacy practice or content of these websites.
This Privacy Policy helps you understand:
I. Terms and Definitions
II. How We Collect and Use Your Personal Information
III. How We Use Cookies and Similar Technologies
IV. How We Share, Transfer and Publicly Disclose Your Personal Information
V. How We Protect Your Personal Information
VI. Your Rights
VII. How Your Personal Information Is Transmitted Globally
VIII. Changes to This Privacy Policy
IX. How to Contact Us
I. Terms and Definitions
1.1 "We" or "Intron" refers to Intron Technology (China) Co., Ltd. or its affiliates that actually provide service to you;
1.2 Personal Information refers to all types or formats of information recorded electronically or in other means that can identify a natural person or legal person alone or in combination with other information, including but not limited to a natural person or legal person’s name, ID information, address and phone number;
1.3 Sensitive Personal Information refers to the Personal Information that can lead to detriment to personal and/or property security, damage to reputation or interests, or occurrence of discrimination if it is disclosed, illegally provided or abused. Sensitive Personal Information includes but is not limited to ID information, bank account numbers, communication records and contents, property information, and transaction information. You agree that your Sensitive Personal Information will be processed for the purposes and by the means described herein;
1.4 Device refers to any device that can access our website, such as a desktop computer, a laptop computer, a tablet or a smartphone;
1.5 Affiliate or Partner refers to any of Intron's affiliates, subsidiaries, partners and any other trusted third-party supplier, service provider, or agent.
II. How We Collect and Use Your Personal Information
2.1 Information you voluntarily provide to us
1) You need to create a user account on our website for the purpose of accessing our specific products or service. To create and bind an account, you need to provide your mobile phone number, e-mail and password. After creation of the account, you shall provide your name, ID information, address, contact information and other information in order to use specific products or service;
2) When browsing through our products and service on our website, you may leave your contact information so we can contact you back, which includes but is not limited to your mobile phone number and e-mail;
3) After creating or binding a user account, you can upload, edit, change or complete your Personal Information, including but not limited to user logo, user name, mobile phone number, e-mail, login password and address, in the “ Personal Information Edit” section;
4) Our staff (or that of our Affiliates or Partners) may collect some personal information from you when handing out publicity materials to you or offering you consultation on our products and service during offline promotional campaigns. This information includes but is not limited to your name or title, mobile phone number, e-mail, and occupational background;
5) You need to provide us with relevant Sensitive Personal Information when you make a payment for our products or service, such as your name or title, ID information, password, bank account number, billing information, address, invoice information, and remarks.
2.2 Information we automatically collect from you
1) Device information: We will collect information about the attribute, connection (e.g., browser type, telecom operator and language used) and status (e.g., sensor data and app installation list) of the Device with which you use or log into your account, in order to offer you better products and/or service and an improved experience. We may associate the information we collect from your different devices to serve you better on these devices.
2) Log information: We will automatically record some of your information when you use our products and/or service, such as your use of our products and/or service, your IP address, the URL of the service you accessed, the browser type and language you used, the information on your download, installation or use of mobile applications and software, information on your communications with software, and the date, time, and duration of your access to service.
3) Location information: When you use location-based products and/or service that we provide and have authorized us to access your location by enabling the location function of your device, we may collect and process information about your actual location to allow you to access the corresponding service without entering such information manually. We use several means for locating users, including IP address, GPS and sensors. You may terminate the collection of your geographic location information by disabling the location function on your device. This, however, may cause you to fail to access the corresponding service or functions or to achieve what is intended to deliver by the corresponding service .
2.3 Personal Information we indirectly collect from you
By using any service provided by our Affiliate or Partner through our products and/or service, you agree that we may collect your Personal Information from our Affiliate or Partner that you have authorized our Affiliate or Partner to collect from you for business operation or cooperation purposes.
2.4 Sensitive Personal Information
We may collect some of your Sensitive Personal Information to achieve some specific functions of our website. Before providing us with any Sensitive Personal Information, you shall contemplate and verify that such provision is appropriate and that you consent to the processing of such Sensitive Personal Information for the purposes and by the means set out in the Privacy Policy. We will collect and use your Sensitive Personal Information for business-related purposes after obtaining your consent. However, you may refuse the collection and use of such sensitive information, which will only affect your use of related functions, not your use of our website.
Please understand that the functions and service we provide will keep updating and evolving from time to time. If we need to collect your information for any function or service not covered above, we will explain the purpose of and details about such collection by such means as a page prompt, an interactive procedure or a website announcement, to obtain your consent.
2.5 We may use the information we collect in providing service to you for the following purposes:
1) We may use the collected information for data collation, analysis and investigation to improve our products and service and offer you a better experience;
2) To ensure enhanced security for your use of our products and service, we may use your information for authentication or verification, service, security and legitimate monitoring to prevent, identify or investigate any behavior that may undermine security, violate laws or breach our agreements, policies or code of conduct, and to protect your and our legitimate rights and interests;
3) We may contact you via phone or e-mail to recommend more relevant products to you or provide you with trial use of new products and/or service, potentially from the entire portfolio of products and/or service of Intron, according to your current use of our products and/or service;
4) It is up to your discretion to participate or not in surveys about or initiated through our products and service, and you have the right to choose the information in which you are interested;
5) To improve and optimize our products and service, we may share users’ information with third parties to demonstrate the operation and overall usage of our website and to analyze future operation trends. Such statistical information will not include your ID information or other sensitive information.
To improve our service so that you have a better experience or to improve other functions you consent to, we may, to the extent permitted by applicable laws and regulations, collect your Personal Information from one service and use it in our other services by means of information aggregation and analysis or customized information pooling.
Please be noted that you authorize us to use all the Personal Information you provide during your use of our service within the scope specified in the Privacy Policy unless you delete or withdraw your consent (i.e., refusing our collection and use of your information through system settings). If you cancel your account, we will delete or anonymize your Personal Information, except for the information retained by us for lawful purposes.
III.How We Use Cookies and Similar Technologies
To ensure our website functions properly, we store meta data files called Cookies on your computer or mobile device. A Cookie is a plain text file stored on a computer or mobile device by a web server.
The content of a Cookie can only be retrieved or read by the server that creates it, and each Cookie is unique to your web browser or mobile application. A Cookie usually contains an identifier, a site name, and some numbers and characters. With the help of Cookies, websites can store data such as user preferences to serve you better. Like most websites or Internet service providers, we use Cookies for the purpose of improving user experience. Cookies enable websites to remember users, either for a single visit (using a session Cookie) or for repeated visits (using a persistent Cookie). With Cookies, websites are able to save settings such as the languages, font sizes and other browsing preferences of the user's computer or mobile device, which means that users do not need to reconfigure their preferences each time when they visit a website or webpage. Without Cookies, the user will be regarded as a new visitor by the website every time when he/she opens a page. For example, if you go to a different page after logging into a website, the website will not recognize you and you will be logged out. We will use Cookies only for the purposes described in the Privacy Policy. You can manage or delete Cookies at your discretion.
We will also store content information and preferences by using Local Storage Objects (LSOs) such as Flash Cookies and HTML5 in your Device. Suppliers and Partners that offer certain functions or display advertisements on our website based on your web browsing activities also use LSOs such as HTML5 for information collection and storage purposes. Different browsers may be provided with different management tools to delete HTML5 LSOs.
You may clear all Cookies saved on your computer. Most web browsers provide the option of blocking Cookies. However, clearing all Cookies means you will need to reconfigure your use settings every time when you visit our website.
IV.How We Share, Transfer and Disclose Your Personal Information
4.1 Information sharing
(1) We will not share your Personal Information with any companies, organizations and individuals, with the following exceptions:
a) We may share your Personal Information with third parties after obtaining your explicit authorization or consent;
b) Your Personal Information may need to be shared to the extent required by applicable laws and regulations, legal procedures, or mandatory government orders or judicial decisions
c) Sharing your Personal Information to protect interests and rights of Intron, its users and the public: To the extent required or permitted by law, we may provide your Personal Information with third parties in order to protect the interests, property or safety of Intron and its users or the public;
d) Your Personal Information may be shared with or among our affiliates. We will only share necessary Personal Information and such practice will be bound by this Privacy Policy. We will seek your consent once again should any of our affiliates are going to process your Personal Information for any different purposes;
e) P Some part of our service will be provided by our authorized Partners so as to deliver better and higher-quality products and service to you. We may share some of your Personal Information with our Partners to serve you better and improve your experience. We will only share your Personal Information necessary for the provision of service for legitimate, justified, necessary, specific and explicit purposes. Besides, we will sign stringent confidentiality agreements with our Partners, requiring that they process your Personal Information following our instructions, this Privacy Policy and any other applicable confidentiality and security measures. Our Partners have no right to use the shared Personal Information for any purposes other than the ones specified herein.
(2) Currently, our authorized Partners include:
a) We will not share any of your Personal Information with our advertising and consulting service providers without your authorization. However, we might share the processed information that cannot identify you and is irretrievable by receivers, such as anonymized Personal Information, with our advertising and consulting service providers or advertisers, to help them improve the effective reach of advertisements and analyze the use of our products or service without identifying you.
b) We share information with OEMs, service providers and other Partners that support our business worldwide. These third parties include providers engaged in hardware support, software research and development, system development, data storage, and express delivery. We will sign confidentiality agreements with companies, organizations and individuals with whom we share your Personal Information, requiring that they process your Personal Information following our instructions, this Privacy Policy and any other applicable confidentiality and security measures.
4.2 Transfer
We will not transfer your Personal Information to any company, organization or individual other than Intron and its affiliates, unless
1) We have obtained your explicit authorization or consent in advance;
2) Such transfer is required by laws and regulations, legal procedures or mandatory government orders or judicial decisions; and/or
3) If Intron and its affiliates are involved in transactions such as incorporations, mergers, spin-offs, liquidations, or acquisitions or sales of assets or businesses, your Personal Information may be transferred as part of such transactions. We will ensure that such information is kept confidential during the transfer and require that the new company or organization that holds your Personal Information should continue to be bound by this Privacy Policy. Otherwise, we will require such company or organization to seek your authorization once again.
4.3 Public disclosure
We will not publicly disclose your Personal Information without your explicit consent.
We may disclose your Personal Information to competent authorities to the extent required by applicable laws and regulations, legal procedures, litigations or mandatory orders of competent government authorities. However, we guarantee that if this situation has occurred, we will request the receiving party to provide valid supporting legal documents and take security measures that comply with laws and industry standards to protect the disclosed information.
4.4 Exceptions to authorization for sharing, transfer and public disclosure of Personal Information
According to applicable laws and regulations, we may collect and use some necessary Personal Information without your authorization under the following circumstances:
1) The information is directly related to national security or defense;
2) The information is directly related to public safety, public health, or major public interests;
3) The information is directly related to criminal investigation, prosecution, trial or execution of judgments;
4) The information is necessary for protecting the life, property and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain your consent;
5) The Personal Information collected is disclosed to the public by yourself;
6) The Personal Information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;
7) The information is necessary for signing and fulfilling a contract in accordance with your requirements;
8) The information is necessary for the safe and stable operation of our products or service, such as identifying or fixing failures of products or service; or
9) Other circumstances specified by laws and regulations.
V. How We Protect Your Personal Information
The security of your Personal Information is of utmost importance to us. We will strictly abide by applicable laws and regulations and take industry-recognized reasonable and feasible measures to protect your Personal Information from unauthorized access, disclosure, use, modification, damage or loss.
5.1 Technical measures and information security measures
We make all efforts to protect the security of your Personal Information by applying a variety of physical, electronic and administrative measures that comply with industry standards. By establishing an information classification and grading system, information security management standards, and information security development standards, we manage the storage and use of Personal Information in a way that ensures Personal Information irrelevant to our products and/or service is not collected.
We exercise full control over information security through a series of security systems, such as signing confidentiality agreements with persons who can access the information, monitoring and auditing, to prevent your Personal Information from unauthorized access, disclosure, use, modification, damage and loss.
We have applied information security measures that comply with industry standards to protect your Personal Information from unauthorized access, public disclosure, use, modification, damage, and loss. We will take all reasonable and feasible measures to secure your Personal Information.
5.2 Security certification
We have established a sound coordination and communication mechanism with regulatory authorities and third-party evaluation agencies to promptly resist and deal with any information security threats and ensure your information is fully protected.
5.3 Handling of security incidents
We will use reasonable efforts to ensure the security of any information you send to us, but please be noted that it is impossible to always ensure your information is 100% secure due to technical limitations and any possible malicious means in the Internet environment. Please be aware that the system and communication network you use to access our service may cause problems due to factors beyond our control. We have developed a proper early warning mechanism and emergency plan in order to prevent security incidents from happening. In the unfortunate event of a Personal Information security incident, we will inform you without undue delay, in accordance with applicable laws and regulations, of the nature and any possible impact of such security incident, the measures we have or will take, the suggestions on the precautions you may take to minimize risks and the remedies for you, and immediately implement the emergency plan to minimize the loss. We will also update you on how the incident progresses on a timely basis by telephone, e-mail and/or notification, and we will provide an announcement in a reasonable and effective manner if it is difficult to notify users on an individual basis.
We will also proactively report the handling of Personal Information security incidents as required by the regulatory authorities, and work closely with the competent authorities.
VI.Your Rights
In accordance with applicable Chinese laws, regulations and standards as well as the common practices of other countries and regions, we guarantee that you have the following rights to your Personal Information:
6.1 Access. You may log into your user account at any time to access or edit your user information, change your password, add security information, perform account association or identity authentication in your account.
6.2 Correction. Upon passing the identity authentication, you have the right to modify or update the incorrect or incomplete information as long as such changes do not affect the objectivity and accuracy of the information. You may modify your information on our website or end-user application by yourself; or alternatively in some particular circumstances, especially when your information contains any mistake, you may submit a modification request to us using the contact information we provide, unless otherwise specified by laws and regulations. However, for security and identification reasons, you may not be able to modify some of the initial sign-up information you submitted at the time of sign-up.
6.3 Deletion. You may request us to delete your Personal Information if, for example, you no longer need our service using the contact information we provide, unless the information has been anonymized or otherwise specified by laws and regulations.
6.4 Authorization change or withdrawal. If you want to change the scope of your authorization (e.g., location) of any function, you may modify the user settings via your physical device or on the function settings page in our products or service. If you experience any problems when working on this, please contact us for help using the contact information we provide. If you withdraw your authorization for the collection of any Personal Information, we will no longer collect such information, and will no longer be able to provide you with the service for which such information is necessary. However, you understand and agree that unless you exercise the aforementioned "deletion right", your withdrawal of authorization will not affect our previous processing and storage of Personal Information based on your authorization.
6.5 Account cancellation. You may cancel your account by contacting us or by other public means (unless otherwise specified by laws and regulations). Once your account is canceled, you will not be able to use the products or service we provide. Therefore, please exercise this right with discretion. To protect the legitimate rights and interests of you or others, we will determine whether to support your cancellation request based on your use of the products and/or service we provide. For example, if you have any balance in your account or unfinished matters to deal with, we will remind you to deal with such situations before we process your request. Canceling your account will clear all your information in the account, including your Personal Information, unless otherwise specified by laws and regulations.
6.6 Being informed in advance of the discontinuation of products or service. We hope to provide our products and/or service with you all the time. However, if some or all of our products and/or service have to be discontinued for any particular reasons, we will notify you 15 days in advance by providing an announcement on the homepage, sending a website message or email or by other appropriate means, and accordingly will cease collecting your Personal Information and then delete or anonymize your Personal Information as stipulated in laws and regulations, unless otherwise specified by laws and regulations.
VII.How Your Personal Information Is Transmitted Globally
In principle, the Personal Information we have collected and generated within the territory of the People's Republic of China will be stored in the territory of the People's Republic of China. If we need to transmit your Personal Information overseas for any products or service that are provided across borders, we will proceed with this in strict accordance with applicable laws and regulations and ensure the security of your Personal Information. In principle, the Personal Information we have collected and generated within the territory of the People's Republic of China will be stored in the territory of the People's Republic of China. If we need to transmit your Personal Information overseas for any products or service that are provided across borders, we will proceed with this in strict accordance with applicable laws and regulations and ensure the security of your Personal Information.
VIII.Changes to Privacy Policy
This Privacy Policy may be changed from time to time.
We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this Privacy Policy on our website.
In the case of major changes, we will also provide more prominent notifications (such as providing an announcement on the website or even sending you a pop-up message). The major changes referred to in this Privacy Policy include but are not limited to:
1) changes in our service mode, such as the purpose of processing Personal Information, the type of Personal Information processed, and the way of using Personal Information;
2) changes in our ownership structure and organizational structure, such as changes in owners caused by business adjustment, bankruptcy, and merger/acquisition;
3) changes in the main objects of Personal Information sharing, transfer or disclosure;
4) significant changes in your rights to process or manage Personal Information and the way to exercise them;
55) changes in Intron departments in charge of handling Personal Information security, contact information, and channels for complaints; and
6) a high risk indicated in the Personal Information security assessment report.
Ⅸ.How to Contact Us
If you have any comments or suggestions on this Privacy Policy, please send us an e-mail at privacyconsultant@open-ecu.com . To ensure that we process your request efficiently and respond to you in a timely manner, please verify your registered Personal Information and valid contact information, and submit a written request along with relevant evidence. We will review and process your request as soon as possible. Generally, it takes 10 business days for us to get back to you.